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1. How are codes enforced?

Enforcement is typically initiated in response to a complaint by an individual or as an observation of a code violation by town staff as they patrol the community.

2. Does code enforcement responsibilities include neighborhood codes, covenants and restrictions (CCR) for Home Owners Associations?

No, the Town only has authority to enforce adopted town regulations.

3. Can I report a violation anonymously?

Yes. However if you give your name during the filing of the complaint it is entered as public record and available for public view. Call 704-821-5401 for more information or visit the How to Report a Code Violation page.

4. Is my neighbor allowed to have a derelict car in their driveway?

All vehicles are required to be currently licensed and fully operable if they are parked within public view. Vehicles that don’t run must be parked in a fully enclosed building or be covered with a proper fitting car cover (maximum one). Dismantled vehicles stored outside of an enclosed structure are also prohibited.

5. Do I need a permit to add a porch, etc. on my home?

A zoning permit is required for structural additions to a residential home. These additions include decks, screened porches, or conversions of garages to living area. Detached structures also require permitting. The intent of these regulations are to ensure building codes and zoning codes such as minimum separations between property lines are observed which protect the property value of your investment and neighborhood. To apply online, click HERE.

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1. How can I pay my taxes?

Our Revenue/Tax Department can help explain your tax bill and allow you to make a payment online. Paying Your Tax Bill

2. How are my tax dollars being spent?

You can see a breakdown of how the Town of Indian Trail spends your tax dollars in our annual budget, as well as view our financial statements and monthly financial dashboard online. Check The Budget

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1. How do I report a flooding issue, sidewalk cracks, street light burned out, or some other Town maintenance issue?

Our staff work with residents every day to address various issues around town - whether that be a cracked sidewalk, a pothole on a Town-maintained street or many other issues. If you see something you think the Town should address, you can submit a request. Citizen Request Tracker

2. How do we reserve a Community Room?

Space is available at Town facilities for community groups to reserve room for meetings and events. Make a request by emailing mep@indiantrail.org.

3. How do we get the Town to attend our HOA meeting?

The Town is happy to have a representative come to your next HOA meeting to discuss Town projects or issues in your community. To request a visit, email mep@indiantrail.org.

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1. How do I find a meeting to attend?

All our Town meetings are posted to our calendar. Those meetings are open to the public, and anyone is welcome to attend. Town Calendar

2. How do I contact a Town Council member?

You can find the email addresses for each Town Council member on our website. You also can send mail to them to our office. Contact Councilmembers

3. How do I take part in a Town event?

A list of all our community events is available on our website. Each event has a link where you can fill out an application for a parade float or to be a vendor! Community Events

4. How can I find employment with the Town of Indian Trail?

Check out our Employment Page. Click HERE

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1. How do I get into the Dog Park?

You must fill out an application, show proof of vaccination records and proof of identity to get a Dog Park Pass before you and your dog can visit the Crooked Creek Dog Park. Fill out an application

2. Where are the parks located at?

We currently operate three parks in Indian Trail - one on the north side of U.S. 74 and two on the south side. You can find the address for each park and more information on the Parks, Centers & Courses page

3. What are the park hours?

The parks are generally open from dawn till dusk, though you can reserve fields or courts with lights for a small fee.

Check out the facilities available for rent

4. How do I partner with the Town to hold a class?

We are always looking for people to partner with on new programs and classes! See how to suggest one here

5. When is the next Indian Trail event?

Right around the corner! We've always got something cool coming up. Here's our Community Events page

6. Can I reserve a field, court or park shelter?

Yes! All of our athletic fields, volleyball courts, tennis courts and shelters are reservable for a nominal fee. For more information, visit http://indiantrail.org/149/Parks-Recreation. 

7. How do I find out if a field is closed or an activity has been cancelled due to weather?

The hotline for athletic field closure is 704-821-4950. This hotline will be updated in the event of inclement weather and the need to close down fields. We will update the line when necessary by 4 p.m. on weekdays and 9 a.m. on weekends. 

8. Are there any sponsorship opportunities?

Yes! We have a variety of sponsorship opportunities. Contact Hayden Kramer at hpk@indiantrail.org to find the sponsorship program that's right for you and your business. 

9. Who can I call if something needs to be fixed at a park?

The Town of Indian Trail has excellent staff well equipped to maintain all of the amenities we offer. If you notice something that needs attention, please contact Hayden Kramer at hpk@indiantrail.org. 

10. What are the Parks & Recreation Department office hours?

The office hours are from 9 a.m. to 5 p.m., Monday through Friday. 

11. How much does it cost to rent a shelter?

The shelter costs vary depending on the time of day you are interested in. We offer three different costs. For more information, visit http://indiantrail.org/464/ShelterRoom-Rentals. 

12. How do we sign up to volunteer with the Parks & Recreation Department?

We offer a variety of volunteer opportunities. Visit http://indiantrail.org/282/Volunteering for more information and to fill out the Volunteer Application Form. 

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1. How do I report a missed trash pickup or request a new service?

Call God Bless USA at 704-708-5872 and let them know what you need.

2. When is my Bulk Waste pickup day?

Download the calendar on our Solid Waste Page. Your Bulk Waste day will be the same day your recycling is normally collected in the marked weeks. Check out the calendar

3. Can I just put my leaves in the gutter?

No! That can cause expensive clogs and even localized flooding in your neighborhood. Place your leaves in clear plastic or paper bags and leave them by the curb on your regular recycling day.

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1. Who should I call for something that needs police attention?

Calling 911 will get information to an officer in the quickest manner. If the matter is not an emergency, you may call the Union County Sheriff’s Office at 704-283-3791. You may ask that the officer simply call you if you can not meet with one. While some matters will require meeting with an officer, simple matters that can be handled over the telephone can help conserve time and fuel.

2. Is the Sheriff’s Office in Indian Trail staffed with a deputy at all times?

No. Office hours are from 8 a.m. to 4 p.m., Monday through Friday. 

3. I have seen the roadside radar trailer used to help deter speeders. How do I go about requesting the trailer for a specific location?

You can contact Sgt. Josh Rushing by calling our main office at 704-283-3791 or email him at josh.rushing@unioncountync.gov to request the radar trailer or request targeted traffic enforcement. If you email, please provide details such as road name, nearest cross street or block range, and the day of week/times of day that you observe repeat violations. Not all areas are suitable for the radar trailer’s application, but it is an effective tool to deter speeding in some locations.

4. Can I contact the Sheriff’s Office to request an extra patrol of my home or business while I am out of town?

Yes. When you call, provide details such as cars left on the premises, authorized persons, contact numbers, duration of request, etc.

5. Who should I contact about attending a community meeting to present information from Sheriff's Office activities in Indian Trail?

Contact Deputy Leslie Brett at 704-283-3791 or leslie.brett@unioncountync.gov. 

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1. Does the Town handle water and sewer issues?

No, those issues are handled by Union County Public Works. Find more information on their website. Union County Public Works

2. Who do I report a street light outage to?

The Town does not handle street light outages. For those issues, you must contact your local utility company. Look on your most recent power bill and call the company's number to inform them of a street light outage.